1. Introduction

This Privacy Policy explains how Full Well Freight (Thailand) Co., Ltd. (“the Company”, “we”, “us”, “our”) collects, uses, stores, and protects personal data of customers, suppliers, business partners, and website users in connection with our logistics and freight forwarding services.

By requesting, accepting, or using any Service of the Company, you acknowledge that your personal data may be processed in accordance with this Privacy Policy and our Standard Terms and Conditions of Service.

2. Data we collect

2.1 Customer and shipment data

We may collect the following categories of data:

• Identification data (name, position, company name, tax ID, registration details)
• Contact data (address, email, phone, fax, emergency contacts)
• Shipment and customs data (commercial invoices, packing lists, HS codes, values, origin, licences)
• Billing and payment data (invoices, bank details, payment records, credit terms)
• Account and communication data (correspondence, instructions, complaints, claims)

2.2 Website and technical data

• IP address, browser type, device identifiers
• Access logs, pages visited, time and date of access
• Cookies and similar technologies where permitted by law

3. Purposes of processing

We process personal data for the following purposes:

• To provide our Services (sea, air, road, cross-border, customs clearance, warehousing, project cargo, etc.)
• To prepare and lodge customs declarations and related documentation
• To issue and manage Bills of Lading, waybills, invoices, and service agreements
• To manage customer accounts, billing, collections, and credit control
• To comply with legal and regulatory obligations (customs, tax, sanctions, transport, safety)
• To handle claims, disputes, audits, and legal proceedings
• To improve our services, security, and website performance

4. Legal basis

Depending on the context, we process personal data on the basis of:

• Performance of a contract or to take steps at your request prior to entering into a contract
• Compliance with legal obligations under Thai law and applicable international conventions
• Legitimate interests (e.g. fraud prevention, network and information security, service improvement)
• Your consent, where required by applicable data protection laws

5. Data sharing

We may share personal data with:

• Carriers, airlines, shipping lines, road transport operators, and other Subcontractors
• Customs authorities, port and terminal operators, regulatory bodies, and law enforcement
• Our overseas agents, affiliates, and service providers (IT, cloud, insurance, legal, audit)
• Banks, payment processors, and financial institutions

Any such sharing is limited to what is necessary to perform the Services or comply with legal obligations.

6. International transfers

Due to the nature of international logistics, personal data may be transferred to and processed in countries outside Thailand and outside your country of residence. We take reasonable steps to ensure that any such transfers are subject to appropriate safeguards as required by applicable law.

7. Data retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to comply with legal, accounting, and audit requirements. For customs and tax purposes, certain records may be retained for up to the maximum period permitted or required under Thai law (for example, post-clearance audit periods of up to five (5) years under the Thai Customs Act B.E. 2560).

8. Data security

We implement reasonable technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

9. Your rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of processing in certain circumstances
• Object to certain processing activities
• Withdraw consent where processing is based on consent